Who you are dealing with
- Legal entity
- NHD Lifestyle Private Limited
- Brand
- PetPort (petport.cloud)
- Registered office
- Office 315, Siddharth Excellence, Vasana Road, Vadodara, Gujarat 390012, India
- Place of business
- Shop No. SF-226, Florence Pride, Sun Pharma Road, Opp. Corporation Garden, B/S Vedanta Duplex, Opp. Nayara Pump, Vadodara, Gujarat 390012, India
- CIN
- U20237GJ2022PTC137115
- GSTIN
- 24AAICN6171A1ZR
- info@petport.cloud
- Phone
- +91 99793 33333
Grievance Officer
- Name
- Haresh Sorathia
- Designation
- Grievance Officer, NHD Lifestyle Private Limited
- Registered office
- Office 315, Siddharth Excellence, Vasana Road, Vadodara, Gujarat 390012, India
- Phone
- +91 99793 33333
Send grievances to info@petport.cloud. We acknowledge within 48 hours and aim to resolve within 30 days.
If your complaint is about how PetPort handles your personal data and you are not satisfied with our response, you may escalate it to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
Email preferences & unsubscribe
PetPort sends two kinds of email. Service messages — a booking confirmation, a bill, a password reset, a family invite — reach you because you asked for the thing they are about. They carry no unsubscribe link, because switching them off would leave you without information you need.
Everything else is optional — care reminders, community and lost-pet alerts, and anything promotional — and you can switch it off at any time:
- In the app, under Settings → Notifications, where every category has its own push, WhatsApp, SMS and email switch.
- Using the Unsubscribe link at the bottom of any optional email, or by writing to info@petport.cloud.
- On WhatsApp, by replying STOP to any PetPort message.