Support
The fastest route is inside the app. Support carries your pet, booking and bill with it, so nothing has to be re-explained and nothing is lost in a thread.
By email, any day: info@petport.cloud. We reply within 2 working days, and within 48 hours when you raise a grievance.
Registered clinics, businesses and shelters can also reach us from the Support section of the partner portal.
Who you are dealing with
- Legal entity
- NHD Lifestyle Private Limited
- Brand
- PetPort (petport.cloud)
- Registered office
- Office 315, Siddharth Excellence, Vasana Road, Vadodara, Gujarat 390012, India
- Place of business
- Shop No. SF-226, Florence Pride, Sun Pharma Road, Opp. Corporation Garden, B/S Vedanta Duplex, Opp. Nayara Pump, Vadodara, Gujarat 390012, India
- CIN
- U20237GJ2022PTC137115
- GSTIN
- 24AAICN6171A1ZR
- info@petport.cloud
- Phone
- +91 99793 33333
PetPort is a product of NHD Lifestyle Private Limited, registered under the Companies Act, 2013. The company's CIN and GSTIN are shown above and can be verified on the MCA and GST registers.
Grievance Officer
Indian law requires us to name a Grievance Officer who receives and resolves complaints about content, conduct and personal data on PetPort, and to publish that officer's name, designation and address.
- Name
- Haresh Sorathia
- Designation
- Grievance Officer, NHD Lifestyle Private Limited
- Registered office
- Office 315, Siddharth Excellence, Vasana Road, Vadodara, Gujarat 390012, India
- Phone
- +91 99793 33333
Send grievances to info@petport.cloud. We acknowledge within 48 hours and aim to resolve within 30 days.
If your complaint is about how PetPort handles your personal data and you are not satisfied with our response, you may escalate it to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
Email preferences & unsubscribe
PetPort sends two kinds of email. Service messages — a booking confirmation, a bill, a password reset, a family invite — reach you because you asked for the thing they are about. They carry no unsubscribe link, because switching them off would leave you without information you need.
Everything else is optional — care reminders, community and lost-pet alerts, and anything promotional — and you can switch it off at any time:
- In the app, under Settings → Notifications, where every category has its own push, WhatsApp, SMS and email switch.
- Using the Unsubscribe link at the bottom of any optional email, or by writing to info@petport.cloud.
- On WhatsApp, by replying STOP to any PetPort message.
Unsubscribing from optional email never affects service messages and never deletes anything from your account. If you want your data erased instead, use My Data in the app.
Your data
Access, correction, erasure and withdrawing consent all live under My Data in the app. What we collect, and why, is set out in the Privacy Policy.
Payments, refunds and cancellations
Who refunds what, how to ask, and how long it takes are all set out in the Refunds & Cancellation policy.
For clinics, groomers, boarders, trainers and shelters
Want your practice or business on PetPort? Start here: PetPort for business.